Incoming Resources
- The thank you economy, Gary Vaynerchuk
- Likeable social media, how to delight your customers, create an irresistible brand, and be amazing on facebook, twitter, linkedin, instagram, pinterest, and more, Dave Kerpen
- Good profit, how creating value for others built one of the world's most successful companies, Charles G. Koch
- Your call is (not that) important to us, customer service and what it reveals about our world and our lives, Emily Yellin
- One minute service, keys to providing great service like Disney World, Bruce Loeffler